Question
Can I license data my vendor holds?
By SourceX Editorial · Updated
Short answer
Usually yes, if it is your data. Vendors like help desk or CRM providers generally hold customer data on your behalf, and their terms typically confirm you own it. You still need to export it and check that the vendor's terms do not restrict this use.
Part of: How licensing works
Explanation#
Read the data ownership and acceptable use sections of the vendor agreement.
Vendor-generated data, such as usage analytics, may belong to the vendor.
Rights and privacy#
- Confirm customer, vendor and employee agreements allow the use
- Remove or de-identify personal details before anything leaves the company
- Approve the final dataset and permitted uses in writing
How licensing works#
A business describes its data, buyer demand is assessed, scope and permitted use are proposed, the data is prepared and de-identified, an agreement is signed, and the approved dataset is delivered. See data licensing for detail.
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General information, not legal advice. Editorial policy.
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