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Can call centers and bpos sell their data to AI companies?
By SourceX Editorial · Updated
Short answer
Often, yes. Call centers and BPOs generate valuable proprietary data such as call recordings, QA scorecards, scripts and resolution notes. AI teams building voice agents, agent-assist tools and QA automation look for this kind of real-world data. It is usually licensed (not sold outright) under a written agreement, after confirming you have the right to share it and addressing client ownership of recordings.
What data call centers and bpos typically have
Common datasets include call recordings, QA scorecards, scripts and resolution notes. Years of history and consistent formats make them more useful.
How AI companies use it
Buyers may use this data to train or evaluate voice agents, agent-assist tools and QA automation. Data showing how experienced staff make decisions is especially hard to find publicly.
What to check before licensing
Key considerations include client ownership of recordings, caller consent and PII redaction. Personal and confidential information usually must be removed or de-identified, and permitted uses should be defined in the agreement.
Next step
Start with an inventory of the systems you use and how many years of records they hold. SourceX can assess whether there is current buyer demand — no data is shared during the initial assessment.
Frequently asked questions
- Do call centers and bpos need to clean their data first?
- No. An initial assessment only needs a description of your systems and records.
- Will I keep ownership of my data?
- In a typical license, yes — you grant defined usage rights.
Related resources
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- SolutionTurn the data your company already creates into a licensing asset
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- GlossaryOperational data
- ResearchState of Enterprise Data
Explore a data partnership
Tell us what data your company holds. No data is shared during the initial assessment.