Data library
Sales call transcripts for AI.
Quick answer
Sometimes. Sales call recordings and transcripts can be licensed when the company owns them, the calls were recorded lawfully with the notice or consent your state requires, and every person's details are removed. Buyers value calls linked to the deal outcome, because that shows what worked. Because recording rules vary by state, your counsel should confirm before any calls are included.
What's included#
- Call transcripts with speaker roles (rep, prospect)
- Call date, length and stage of the deal
- Linked deal outcome (won, lost, stalled)
- Audio only where separately cleared
Where it typically lives
How AI developers use it#
- Training AI sales assistants and coaching tools
- Evaluating how AI summarizes calls and next steps
- Teaching models to handle objections
Preparation and privacy#
- Remove names, companies, phone numbers and emails
- Remove pricing your team chooses to hold back
- Confirm recording notice or consent for each call set
- Keep speaker turns and order intact
What's usually left out#
- Calls recorded without the notice or consent your state requires
- Calls with customers whose contracts forbid sharing
- Raw audio unless separately cleared — voices can identify people
How it's packaged#
- Transcripts with speaker roles and timestamps
- Optional link to anonymized deal outcome
- A data sheet listing years covered and call count
What makes it valuable#
- Accurate transcripts with clear speaker roles
- Calls linked to a known outcome
- A range of deal stages
Starting with a sample#
- A small set of cleaned transcripts, approved by you
How SourceX approaches it#
Preparation requirements are agreed with you before any work begins, and the approved dataset is delivered only after an executed agreement and your explicit authorization of buyer access.
Industries with this data
Datasets built from this data
Dataset specs AI labs can request through SourceX, sourced to spec from businesses like yours.
- Customer and revenueCustomer support ticket datasetsA customer support ticket dataset is a de-identified export of real support cases: the customer's messages, agent replies, internal notes, escalations,…TextStructured records
- Customer and revenueContact center call recordings and transcriptsA contact center call recording dataset is a collection of recorded customer service and support calls, usually with speaker-labeled, time-aligned…AudioTextStructured records
- Customer and revenueSales CRM pipeline historiesA sales CRM dataset is a record of how deals actually moved through a company's pipeline: opportunities with their stage changes, close-date pushes and…Structured recordsText
- Customer and revenueSales call recordings and transcriptsA sales call transcript dataset is a set of recorded sales conversations, such as discovery calls, product demos and negotiations, with speaker-attributed…AudioTextStructured records
Typical fields#
- Record ID (pseudonymous)
- Created and closed timestamps
- Category or type
- Request or input text
- Ordered steps or actions
- Outcome or resolution
- Role of each actor (not identity)
Sample record
Illustrative · fictional
- record_id
- rec_8f21c0
- created / closed
- 2023-04-11 → 2023-04-12
- category
- Billing question
- request
- Customer [NAME] asks why invoice [ID] was charged twice.
- steps
- 1. Checked payment log 2. Found duplicate 3. Issued refund
- outcome
- Resolved · refund issued
- actors
- customer, agent_tier1
What buyers look for#
- Complete start-to-finish records
- Consistent fields over years
- Clear, labeled outcomes
- Low duplication
- Work done by skilled professionals
- Edge cases and failures, not only successes
Personal details removed#
- Names
- Email addresses
- Phone numbers
- Postal addresses
- Account, customer and order numbers
- Government IDs
- Payment details
- Health information
- IP addresses and device IDs
- Credentials, keys and hostnames
How buyers test it#
- Sample review by buyer researchers
- Residual personal-data scan
- Duplicate and leakage check against public data
- Label and outcome accuracy spot-check
- Rights and consent documentation review
Rules that may apply
Federal Wiretap Act 18 U.S.C. 2511
Applies to recorded calls and intercepted communications; some states require all-party consent. Assessed deal by deal.
California Consumer Privacy Act Cal. Civ. Code 1798.100 et seq.
May apply where records include personal information of California residents and the business meets the law's thresholds. Assessed deal by deal.
Reviewer note: applicability is confirmed with counsel for each deal. Not legal advice.
All data types · Source code · Change approval records · Compliance records
Frequently asked questions
Can we license the audio as well as transcripts?
Sometimes, but voices can identify people, so audio needs extra review. Many deals use transcripts only.
Our calls were recorded with a notice. Is that enough?
It depends on the states involved. Your counsel should confirm before calls are included.
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