Data types
Can you license IT service tickets to AI companies?
By SourceX Editorial · Updated
Short answer
Yes, in many cases. Real IT service tickets show how IT problems are diagnosed and resolved, which is hard to find publicly. They're licensed, not sold, with personal and confidential details removed and your approval before release.
Why buyers want them#
They show how IT problems are diagnosed and resolved. AI teams use them to train and test assistants and agents.
What makes them valuable#
Volume, years of history, consistent formats and clear outcomes.
What gets removed#
Names, contact details, IDs, credentials and anything confidential you choose to exclude.
Next step#
Run the free fit check. It takes a few minutes, nothing is uploaded, and we reply within 2 business days.
Frequently asked questions
Do I keep ownership?
Yes. You license use; you don't sell the records.
Is this legal advice?
No. It's general information. Rules are assessed deal by deal with your counsel.
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