Data types
How do I de-identify knowledge base articles for AI training?
By SourceX Editorial · Updated
Short answer
To de-identify knowledge base articles, remove or replace author names, customer examples and internal-only notes, check free text and attachments for hidden details, review samples by hand and exclude anything doubtful. Your company then approves the prepared copy before it leaves.
What knowledge base articles usually contain#
Typically help-center articles, revisions and usage data. The work itself is what buyers value; the identities are not.
What to remove or replace#
At minimum: author names, customer examples and internal-only notes. Names are often swapped for consistent placeholders so conversations still make sense.
How to check it worked#
Automated tools catch most details, but not all. Reviewers spot-check samples, look for rare facts that could point to a person, and drop records they are unsure about. Buyers are also contractually barred from trying to identify anyone.
How SourceX handles it#
SourceX starts with a short fit check that shares no data. If it fits, rights are reviewed, a copy is prepared with personal and confidential details removed, and your company approves exactly what leaves before anything is delivered under a signed license.
Frequently asked questions
Can I do the de-identification myself?
You can, but SourceX or an approved preparation partner normally does it and you review the result.
Is this legal advice?
No. It is general information; your counsel should review any specific deal.
Related resources
- QuestionDo AI labs buy legal documents?
- QuestionDo AI labs buy medical data?
- InsightHow do I de-identify contracts and legal documents for AI training?
- InsightHow do I de-identify internal documentation for AI training?
- InsightHow do I de-identify scanned forms and handwritten documents for AI training?
- IndustryBPO & contact centers data
- IndustryRecruiting & staffing data
- DataInternal knowledge bases
- SolutionData partnerships between businesses and AI developers
- SolutionFind the business data your AI needs
- DataCode review records
- GlossaryRetrieval-augmented generation
See if your company qualifies
A short company assessment. No data uploads are needed.