Licensing guide
How to license Freshdesk data to AI companies
Quick answer
Freshdesk holds tickets, conversations, canned responses and resolution times. AI companies pay for this kind of real work history because it shows how problems are actually solved. Through SourceX, you export a copy, personal details are removed and checked, you approve the final package, and only then is it licensed under terms you sign.
Why AI companies want Freshdesk records#
- Ticket threads link a real problem to the steps and answer that solved it
- Buyers use them to train support agents, draft answers and predict escalations
- Long history across many real customers is what makes them valuable
How licensing works#
- Take the fit check to see whether your Freshdesk history matches current buyer demand
- Export a copy of your records — our step-by-step Freshdesk export guide walks through it
- SourceX prepares the package: personal details removed, samples reviewed by a human
- You review and approve the final package before anything is shared
- Terms are agreed in writing — approved uses, exclusivity and payment — before delivery
- Large datasets stay in your own storage or ship on encrypted drives; SourceX never needs access to your live systems
Start with the export
The first practical step is a complete export of your Freshdesk history. Our guide follows Freshdesk's own documentation.
Read the Freshdesk export guideSources
Public sources, checked 2026-10-09. SourceX is not affiliated with the organizations named.
- Freshdesk: Export helpdesk data support.freshdesk.com
- Freshdesk: Export tickets support.freshdesk.com
See if your company qualifies
A short company assessment. No data uploads are needed.