Export guide
How to export your Freshdesk data
Last verified: 2026-10-09 · Menu names change between plans and versions; check the vendor documentation below, and we confirm exact steps with you once you qualify.
Short answer
As a help desk, Freshdesk holds tickets, conversations, canned responses and resolution times. You run the export yourself, from the app or through its API, after removing personal and confidential details. Nothing leaves your company until you approve it.
Export from the app
Step 1
Open the ticket list
Sign in as an admin and go to Tickets. Filter by the date range you want.
Step 2
Export tickets
Use the Export option, pick the fields and date range, and choose CSV or Excel. Freshdesk emails the file.
Step 3
Export the full account if needed
Admin → Account → Account Details → Export data creates a full XML export of tickets and conversations.
Step 4
Check the file before sharing
Open a sample of the export, confirm the date range and record count, and flag anything personal or confidential. Don't send anything yet — we review the package together first.
Export through the API
Step 1
Create a read-only key
In Profile settings → API key, create an API token or app with read-only scopes. Keep it inside your company; never send it to SourceX.
Step 2
List tickets and conversations
Use the tickets endpoint with an updated-since filter, then fetch each ticket's conversations.
Step 3
Pull history in batches
Page through records by date range, respecting rate limits. Save raw JSON to your own storage. Large histories can take several days.
Plan limits and formats#
- Limits and formats depend on your plan and are confirmed with you after qualification.
What to leave out#
- Names, emails, phone numbers and addresses of customers and staff
- Passwords, API keys, tokens and other credentials
- Payment card and bank details
- Attachments you haven't reviewed (they often hold IDs or contracts)
- Records covered by client NDAs, privilege or contracts that limit reuse
- Anything you mark confidential, such as pricing or strategy
Terms to check first#
- Your content is usually yours, but plan terms can limit bulk export, API use or automated access.
- Check whether your plan includes the export or API features you need before starting.
- Respect API rate limits; large exports may need to run in batches over several days.
- Don't share admin logins. You run the export yourself, with our guidance.
Vendor documentation
Related
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