Glossary
Knowledge base
Quick answer
A collection of articles, guides and answers a company maintains so customers or staff can solve problems themselves.
Knowledge bases live in tools like Zendesk Guide, Confluence, Notion and SharePoint. Each article reflects expert knowledge about a product or process.
Paired with the tickets that reference them, knowledge-base articles show how experts resolve real issues, which is useful for evaluating support assistants and retrieval systems.
Related terms
Related resources
- IndustryBPO & contact centers data
- IndustryConstruction data
- QuestionDo AI labs buy medical data?
- QuestionDo AI labs buy video of people working?
- DataInternal knowledge bases
- InsightCan SaaS companies sell their data to AI companies?
- SolutionFind the business data your AI needs
- SolutionWhat is AI evaluation data?
- DataWorkflow data
- GlossaryEnterprise data
- InsightHow does AI training data licensing work?
- InsightCan property management companies sell their data to AI companies?
See if your company qualifies
A short company assessment. No data uploads are needed.