For AI teams
Customer support AI: business data for training and evaluation
Short answer
Teams building support agents and copilots need real examples of work done start to finish. SourceX sources rights-cleared, de-identified records from U.S. businesses, approved by the supplying company, under licenses that bar resale and re-identification.
Useful records#
- Ticket and chat threads with resolutions
- Escalation records
- Help center articles
How teams use them#
- Training resolution behavior
- Evaluating answer quality
- Grounding on real policies
How a request works#
- Describe the records, volume and uses you need
- SourceX matches suitable suppliers and runs a rights review
- A prepared sample is shared under NDA after supplier approval
- The license sets allowed uses, term and deletion