For AI teams
License customer support transcripts for AI training
Short answer
SourceX sources customer support transcripts from U.S. businesses that own them. Each dataset is rights-reviewed, prepared with customer names and contact details, account numbers and payment details removed, and approved by the supplying company before delivery under a use-limited license. Teams use it for support agents, answer drafting and escalation prediction.
What's included#
Typically ticket threads, call transcripts, tags and resolutions.
Why it matters for models#
These records are valuable because each one links a real problem to the steps and answer that solved it.
Common uses#
- Support agents
- Answer drafting
- Escalation prediction
Removed before delivery#
- Customer names and contact details
- Account numbers
- Payment details
- Addresses
How a request works#
- Describe the records, volume and uses you need.
- SourceX matches suitable U.S. suppliers and runs a rights review.
- A prepared sample is shared under NDA after supplier approval.
- The license sets allowed uses, term and deletion terms; resale and re-identification are barred.
Frequently asked questions
Who supplies the data?
U.S. businesses that own the records. Every release is approved by the supplying company.
Can we see a sample?
Yes, once an NDA is in place and the supplier approves a prepared sample.
Is pricing published?
No. Terms depend on volume, history, exclusivity and allowed uses, and are agreed per deal.