Skip to content

Export guide

How to export your NICE CXone data

Last verified: 2026-10-09 · Menu names change between plans and versions; check the vendor documentation below, and we confirm exact steps with you once you qualify.

Short answer

NICE CXone (contact center) holds recordings, contacts and agent interactions. You run the export yourself, from the app or through its API, after removing personal and confidential details. Nothing leaves your company until you approve it.

Export from the app

  1. Step 1

    Check recording consent first

    Confirm callers were told calls are recorded and that your policies allow reuse. We review this with counsel deal by deal.

  2. Step 2

    Open the Interactions list

    Log in to the NICE Uptivity Web Portal and click on the Interactions List.

  3. Step 3

    Download recordings

    Select the desired recordings from the list and use the Export or Download options to retrieve files via email or direct download.

  4. Step 4

    Check the file before sharing

    Open a sample of the export, confirm the date range and record count, and flag anything personal or confidential. Don't send anything yet — we review the package together first.

Export through the API

  1. Step 1

    Create a read-only key

    In My Account -> Access Keys, create an API token or app with read-only scopes. Keep it inside your company; never send it to SourceX.

  2. Step 2

    Use Data Extraction API

    The Data Extraction API allows you to request interaction metadata; use the Media Download API for bulk retrieval of audio and screen recordings.

  3. Step 3

    Pull history in batches

    Page through records by date range, respecting rate limits. Save raw JSON to your own storage. Large histories can take several days.

Plan limits and formats#

  • Limits and formats depend on your plan and are confirmed with you after qualification.

What to leave out#

  • Names, emails, phone numbers and addresses of customers and staff
  • Passwords, API keys, tokens and other credentials
  • Payment card and bank details
  • Attachments you haven't reviewed (they often hold IDs or contracts)
  • Records covered by client NDAs, privilege or contracts that limit reuse
  • Anything you mark confidential, such as pricing or strategy

Terms to check first#

  • Your content is usually yours, but plan terms can limit bulk export, API use or automated access.
  • Check whether your plan includes the export or API features you need before starting.
  • Respect API rate limits; large exports may need to run in batches over several days.
  • Don't share admin logins. You run the export yourself, with our guidance.

Vendor documentation

What happens after the export

See what your NICE CXone records are worth to AI buyers and how licensing works, step by step.

Read the NICE CXone licensing guide

Related

Read why buyers want this data

See if your company qualifies

A short company assessment. No data uploads are needed.

See if your company qualifies Talk to SourceX
See if your company qualifies